Safety Mojo FAQ
I am a trade partner of a company that is using Safety Mojo and need login details to access the information from an email I received. Can you help?
Trade partners / subcontractors do not need login details in order to view the required information within Safety Mojo. In each email notification you receive there is a link that will take you to the form in question and allow you to access Safety Mojo as needed.
If you are experiencing this issue it could be that you do not have a stable internet connection and thus the full images are not uploading. To troubleshoot this please try re-creating the form in offline mode and then upload it to Safety Mojo once you have a stable internet connection.
I am trying to complete a form but when I click submit it just shows the form with the details filled in, why won’t it submit?
There are many possible reasons for this, most likely is that there are required fields that have not been filled in. Please go through the form again and watch out for any error messages that will highlight the issues. Secondly if the form has collapsible sections the error message will come up within the collapsible section, so you might have to open it up to view the error.
If you are still having problems please contact an administrator of Safety Mojo or contact support.
The filter button helps you search through information in the admin section. For example in the form section you are able to search (filter) for divisions, projects and most fields that show up in the forms. In the User List you can filter for a particular user in order to view their details or edit them. The filter function thus allows you to easily find the information you are looking for.
I’m trying to complete a form but when inputting the date the field is not accepting it correctly, I’m using Internet Explorer and keep having this issue.
There is a known issue where Internet Explorer (IE) does not allow one to complete forms correctly. Please use the latest Microsoft browser Edge or feel free to use Google Chrome or Firefox as these browsers have been designed to work with Safety Mojo.
I’m trying to log into Safety Mojo but I keep getting an error “email is not registered with Safety Mojo”, why is this?
If you receive this error it means that the email address you are using is either incorrect or you do not have a user account with Safety Mojo. Please contact a Safety Mojo administrator at your company in order to either change your email address or create an account for you.
The most likely reason an error was received is because you clicked the reset password link on Safety Mojo multiple times and the link you clicked in the email was an old link. When you request a new password the link in the email is reset, thus to resolve the issue simply wait 10 minutes to make sure you received all the password reset email & click the link in the most recent email. Alternatively request an email once again and wait for the final email to be received.
Safety Mojo has a feature called filter. Once you select a form in admin there is a filter button you can select. You can then search using the header criteria. And click filter again to run the search. Once done you also have the option to download the information as a CSV.
In order to see your recent activity you will need to have an administrator set your section subscriptions. They can go to your user account in admin and click edit, the last section called Section Subscriptions allows the user to add certain forms to the user. You will then be able to see recent activity as well as email notifications for forms completed.
If you created the Project and/or Division correctly it is most likely that you are not part of that Project and/or Division and thus unable to see it. In order to rectify the issue go to Users in admin, select your user to edit it & add then Project and/or Division to your user account. Once saved you will be able to see the relevant information.
If you are an administrator you can go to the admin section of Safety Mojo & click on Forms & select the form type in question (for example: Job Observation). You will see the full list of the forms.
To edit: Click on the form name & select “Edit” and you will be able to edit the form in much the same way you created it.
To delete: Select the tick box on the left of the name & by Actions (top right) click the drop down & select “Delete Item(s)”. A pop up will show asking you to confirm deleting the form & once confirmed the form is removed from Safety Mojo.
If you are not an administrator you may still be able to edit the form. Log into Safety Mojo and select the blue button next to the form in question. You will then see a list of the completed forms. Click on the name of the form & there should be a button called “Edit”, select it & you will be able to edit the form.
When I upload a form with pictures using Safari I get this error: “A problem occurred with this webpage”, why?
When you receive that error, dismiss it in the little white box, and press refresh on the form, it will then accept live pictures without a problem. If after doing this you are still having an issue we suggest trying a different browser to troubleshoot the issue and contact email@example.com for further assistance.
Currently Safety Mojo does not have a Windows app, however you can make use of Safety Mojo by going to the browser and logging in from there. Please note you will need to have an internet connection at all times as there is no offline mode.
To troubleshoot the issue is to firstly ensure that you have a stable internet connection for the forms to download and then secondly to re-install the app if you are still having a problem.
If you receive this error you need to make the app a trusted app. You can do this by:
Go to General Settings
Click on Device Management
Select Griffith Company & confirm to set it as a trusted app.
Once you have done the above you will be able to use the Safety Mojo app.
The Safety Mojo app is not available in the Apple or Android Play Store, you can download the app by logging into Safety Mojo with a browser on the device and click the top gear button. Select either Android or iOS app in order to download the app and install it.
The most likely reason you cannot see the division or project is because it has not been assigned to you within your user account. Speak to an administrator to have them assign the division or project to your account and you will be able to see it in the drop down of the forms.
Alternatively the division or project could be disabled or not exist, to resolve this speak to an administrator to re-activate it.
It means that an administrator has disabled your account, in order to have it active again ask a administrator to re-activate the account.
If you are receiving that error then it means that either the email address and/or password you are using is incorrect when trying to login.
Confirm the email address with a Safety Mojo administrator or clickhere to see how to change your password.
To reset your password click here, insert your email address that is associated with your Safety Mojo Account. You will then receive an email to ask you to reset your password. Simply follow the prompts and input the new password and click to save changes.
You can simply go to safetymojo.com/login & input your email address, password & click sign in. If you do not know your password get help here (link to reset password query).